Privacy Policy

This privacy policy applies to all personal data that is collected and used by us when you visit or use our websites, web shops, place an order, contact us, purchase our products, or interact with us through social media or other means. For purposes of this privacy policy, ‘personal data’ means any information through which we can identify you, as further described below.

1. Who We Are

We are Kihari Collections (“Kihari,” “us,” “we,” and “our”), a Calgary-based fashion and lifestyle brand celebrating African culture through innovative designs and high-quality craftsmanship. Kihari Collections is responsible for collecting and managing your personal data.

Our headquarters:

Kihari Collections Calgary, Alberta, Canada
Email: richkihari@gmail.com

2. Personal Data We Collect

The information we collect about you when you buy our products or use our services may include the following:

3. General Information

• Your contact details, such as name, postal address, email address, and phone number.
• Your account data and electronic identification data (e.g., IP address, geographic location, browser type, operating system, referral source, website navigation paths).
• Information regarding your use of our online services, including pages visited and abandoned cart details.

4. Purchase Data

• Details of your transactions, including purchase date, product details, payment methods, delivery information, and status.

Communication Data:

• Information shared during communication with us, such as inquiries, complaints, and social media interactions.

Feedback and Reviews:

• Comments, preferences, and reviews provided online or through other communication channels.

5. What We Do with Your Personal Data

We collect and use your personal data for the purposes outlined below:

1. To Fulfill Our Contract with You:

• Process orders, manage payments, and arrange deliveries.
• Respond to inquiries or provide customer support.

2. Legal Obligations:

• Maintain accurate records to comply with applicable laws and regulations.

3. Legitimate Interests:

• Analyze website usage and improve our services.
• Prevent fraud and enhance security.
• Send reminders about abandoned carts or order confirmations.

4. Marketing with Consent:

• Send newsletters and promotional materials (opt-in only).
• Provide personalized marketing based on your preferences.

You may opt out of marketing communications at any time.

6. Cookies

We use cookies to enhance user experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may impact website functionality. For more information, please review our Cookie Policy.

7. How We Share Your Data

We do not sell your personal data. However, we may share it with:

• Service Providers and Partners: For order fulfillment, payments, and delivery.
• Affiliates: Within the Kihari brand family.
• Legal Authorities: When required by law.
• With Consent: For co-branded services or partnerships.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss. Despite these measures, please note that no system can guarantee complete security.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

10. Your Rights

You have the right to:

• Access your data.
• Request corrections or deletion of your data.
• Object to or restrict data processing.
• Withdraw consent for marketing communications.
• File a complaint with a data protection authority if you believe your rights have been violated.

For any requests, please contact us at richkihari@gmail.com.

11. Changes to the Policy

We may update this privacy policy from time to time. Please review it periodically for updates.

Date: Dec 22 2024